The European Parliament passed into law a new set of telecoms regulations today. This creates a few new consumer rights and as such we could be seeing some changes in the mobile industry in the months to come.
What’s going to change for consumers?
- Switching networks: Currently you can switch between networks and take your number by requesting a PAC code. It can currently take up to two days for the request to be processed; this has been cut to just one day.
- Contract length: We’ve seen the move towards longer mobile contracts. First we had 18 month contracts which rapidly became the norm and now we’re seeing a lot of 24 month contracts. We’ve even seen 36 month contracts in the market. The new regulations mean that customers must have the option of choosing a 12 month contract and contracts cannot be longer than 24 months.
- Various personal data & privacy changes.